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Archive for February, 2013|Monthly archive page

Standing by for your call…

In Service on February 26, 2013 at 12:43 pm

If you’re old enough to remember the iconic Maytag repairman from TV commercials of days gone by, you’ll remember how bored and lonely he was because Maytag washing machines never needed repair. That whole campaign was a great idea because of how long it lasted in popular culture and what a good message it was for customers to hear: you’re not going to have a problem with our products. 

In our work, we have a similar message. If we’ve tuned up your furnace for the winter season, you shouldn’t have any problem. In fact, if we tuned up every customer we served prior to winter, we might feel a little like that Maytag repairman. Still, we know the unexpected can happen. Plus, sometimes you just have questions. So, just know, we’ll always welcome your call.

One of the other great lines from infomercials of days gone by was the call to action at the end: “Operators are standing by.” That meant “call now and someone will be able to help you.” You could almost picture a whole room of desks with telephones just waiting to be answered. So think of that when you call us. We’re standing by, ready to help. Whatever home comfort issue is on your mind, just call or email, and we’ll get someone to you right away.

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Taking the Measure of Things

In Indoor Air Quality, Maintenance on February 23, 2013 at 2:51 pm

When you take a test, do you get testy? It’s funny how those words are so similar – and probably not a coincidence. If you’ve got school-age kids around, you might notice that they get testy when it’s exam time, or you might get testy when it’s time to see the grades!

Ultimately, testing is about measuring – and not just about measuring what has been learned in educational environments. For example, you’ve surely heard on your radio or television the break for the Emergency Broadcast System that begins, “This is a test.” Systems get tested to make sure they’ll be ready to do what they need to do when the time comes.

By the same token, you can think of a tune-up as a preseason test of your heating system. There’s a lot that needs to be measured and checked to ensure good performance during those heavy use days.  To learn more about what typically takes place, take a look at this free report, When Your Furnace Doesn’t Pass the Hearing Test.

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